Terms Of Service

KANNEKI - TERMS OF USE

Please read these Terms of Use before using our Service.

Acknowledgement

This document is an electronic record that publishes the rules and regulations, privacy policy and Terms of Use for access or usage of Kanneki marketplace platform – www.kanneki.com (hereinafter referred to as “Platform”)

The use of kanneki.com and services are governed by the following terms and conditions as applicable to the Kanneki including the applicable policies which are incorporated herein by way of reference. These terms of use set out the rights and obligations of all users regarding the use of kanneki.com.

For the purpose of these Terms of Use, wherever the context so requires "You" “Your” or "User" shall mean any natural or legal person who has agreed to become a buyer on Platform by providing data while registering on the Platform as Registered User. The term "Kanneki","We","Us","Our" shall mean Kanneki and its affiliates.

Your access to our site and use of the Service is conditioned on Your acceptance of and compliance with these Terms of Use. These Terms of Use apply to all visitors, users and others who access or use Our Service. By accessing or using Our Service You agree to be bound by these Terms of Use. If You disagree with any part of Our Terms of Use then You may not access Our Service.

You represent that you are over the age of 18. Kanneki does not permit those under 18 to use Our Service. Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of Our Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Our Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service

We reserve the right, at Our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to You. You shall ensure to review these Terms of Use periodically for updates/changes. Your continued use of the Platform following the posting of changes will mean that You accept and agree to the revisions. As long as You comply with these Terms of Use, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Platform. Please read these Terms of Use carefully before accessing or using our website.

  1. Registered User Account, Password, and Security:

 When You create an account with Us, You must provide Us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on Our Service. You are responsible for safeguarding the password that You use to access kanneki.com and for any activities or actions under Your password, whether Your password is with Our Service or a Third-Party Social Media Service. You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account. You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

You agree to not use our products for any illegal or unauthorised purpose nor may your, in the use of the service violate any laws in your jurisdiction (including but not limited to copyright laws). Ensure that you exit from your account at the end of each session.

2. Content

Your Right to Post Content

Kanneki allows You to post Content. You are responsible for the Content that You post to the Service, including its legality, reliability, and appropriateness. By posting Content at kanneki.com, You grant Us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service. You retain any and all of Your rights to any Content You submit, post or display on or through the Service and You are responsible for protecting those rights. You agree that this license includes the right for Us to make Your Content available to other users of the Service, who may also use Your Content subject to these Terms. You represent and warrant that: (i) the Content is Yours (You own it) or You have the right to use it and grant Us the rights and license as provided in these Terms, and (ii) the posting of Your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person.

Content Restrictions

 Kanneki is not responsible for the content of the Service's users. You expressly understand and agree that You are solely responsible for the Content and for all activity that occurs under your account, whether done so by You or any third person using Your account. You may not transmit any Content that is unlawful, offensive, upsetting, intended to disgust, threatening, libelous, defamatory, obscene or otherwise objectionable. Examples of such objectionable Content include, but are not limited to, the following:

  1. Unlawful or promoting unlawful activity. Defamatory, discriminatory, or mean-spirited content, including references or commentary about religion, race, sexual orientation, gender, national/ethnic origin, or other targeted groups.
  2. Spam, machine – or randomly – generated, constituting unauthorized or unsolicited advertising, chain letters, any other form of unauthorized solicitation, or any form of lottery or gambling.
  3. Containing or installing any viruses, worms, malware, trojan horses, or other content that is designed or intended to disrupt, damage, or limit the functioning of any software, hardware or telecommunications equipment or to damage or obtain unauthorized access to any data or other information of a third person.
  4. Infringing on any proprietary rights of any party, including patent, trademark, trade secret, copyright, right of publicity or other rights.
  5. Impersonating any person or entity including Kanneki and its employees or representatives.
  6. Violating the privacy of any third person. False information and features.

 

Kanneki reserves the right, but not the obligation, to, in its sole discretion, determine whether or not any Content is appropriate and complies with this Terms, refuse or remove this Content. We further reserves the right to make formatting and edits and change the manner of any Content. We can also limit or revoke the use of the Service if You post such objectionable Content. As We cannot control all content posted by users and/or third parties on the Service, you agree to use the Service at your own risk. You understand that by using Our Service You may be exposed to content that You may find offensive, indecent, incorrect or objectionable, and You agree that under no circumstances We will be liable in any way for any content, including any errors or omissions in any content, or any loss or damage of any kind incurred as a result of your use of any content.

 Content Backups

 Although regular backups of Content are performed, Kanneki does not guarantee there will be no loss or corruption of data. Corrupt or invalid backup points may be caused by, without limitation, Content that is corrupted prior to being backed up or that changes during the time a backup is performed. We will provide support and attempt to troubleshoot any known or discovered issues that may affect the backups of Content. But You acknowledge that We has no liability related to the integrity of Content or the failure to successfully restore Content to a usable state. You agree to maintain a complete and accurate copy of any Content in a location independent of the Service.

  1. Services Offered:
  • Kanneki provides the users to purchase artificial jewellery and accessories (collectively, "Products"). The Products can be purchased through the Platform through various methods of payments offered. The purchase of Products shall be additionally governed by specific policies of sale, like cancellation policy, exchange policy & return policy, etc. It is clarified that at the time of creating a return request, users are required to confirm that the product being returned is unused and has the original tags intact. If the product returned by the user is used, damaged or if the original tags are missing, the user’s return request shall be declined, and the said product shall be re-shipped back to the customer. In the event that the return request is declined, the user shall not be eligible for a refund, and Kanneki assumes no liability in this regard. Further, in the event that the user fails to accept the receipt of the said re-shipped product, the user shall continue to be not eligible for a refund, and Kanneki assumes no liability with respect to the return or refund for the said re-shipped product. In addition, these Terms of Use may be further supplemented by Product specific conditions, which may be displayed with that Product.

4.Copyright Policy

Intellectual Property

 Our Service and its original content (excluding Content provided by You or other users), features and functionality are and will remain the exclusive property of Kanneki and its licensors. The Service is protected by copyright, trademark, and other laws of India and foreign countries. Our trademarks may not be used in connection with any product or service without the prior written consent of the Company.

 

  1. User Conduct and Rules on the Platform:

You agree, undertake and confirm that Your use of the Platform shall be strictly governed by the following binding principles:

  • A User may be considered fraudulent due to fraudulent activity if any of the following scenarios are met:
    • Users doesn't reply to the payment verification mail sent by Kanneki
    • Users fails to produce adequate documents during the payment details verification.
    • Users uses invalid address, email and phone no.
    • Overuse of a voucher code
    • Use of a special voucher not tagged to the email ID used.
    • Users returns the wrong product
    • Users refuses to pay for an order
    • Users involved in the snatch and run of any order
    • Miscellaneous activities conducted with the sole intention to cause loss to business/revenue to Kanneki
    • User with excessive returns
    • Repeated request for monetary compensation for fake/used order.
  • You shall not attempt to gain unauthorized access to any portion or feature of the Platform, or any other systems or networks connected to the Platform or to any server, computer, network, or to any of the services offered on or through the Platform, by hacking, password "mining" or any other illegitimate means.
  • You may not pretend that You are, or that You represent, someone else, or impersonate any other individual or entity.
  • Please note that you can only use Kanneki Credits to buy products from your registered account on the Kanneki website.
    • Kanneki credits cannot be Transferred to any other Kanneki user's account, bank account, or wallets, etc.
    • Kanneki may unilaterally terminate Your account on any event as mentioned in the Terms Of Use under the point no.5. User Conduct and Rules on the Platform. Any Kanneki credits earned as goodwill compensation, earned via loyalty or referral program or promotional campaigns or earned through gift cards purchased on other platforms will be forfeited in such cases.
  • In the event of return/cancellation of any products in the order placed with an offer, thereby falling below the minimum required threshold as required by the offer, the user shall be deemed ineligible for the offer. Any refund already credited would be void & be deducted from the value of the item being returned/canceled & the remaining balance would be processed as a refund to your store credit. As a goodwill gesture you will be eligible to receive the entire value (without deduction) in case you choose to receive the refund as Kanneki Credits. Kanneki reserves the right to modify the terms and conditions at any time, without prior notice.
  1. Disclaimer of Warranties and Liability:

 

To the maximum extent permitted by applicable law, in no event shall the Company or its employees be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if We or our employees has been advised of the possibility of such damages and even if the remedy fails of its essential purpose

All the materials and products (including but not limited to software) and services, included on or otherwise made available to You through Platform are provided on "as is" and "as available" basis without any representation or warranties, express or implied except otherwise specified in writing.

You will be required to enter a valid phone number while placing an order on the Platform. By registering Your phone number with us, You consent to be contacted by Us via phone calls and/or SMS notifications, in case of any order or shipment or delivery related updates. We will not use your personal information to initiate any promotional phone calls or SMS.

  1. Payment

While availing any of the payment method/s available on the Platform, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to:

  • Lack of authorization for any transaction/s, or
  • Exceeding the preset limit mutually agreed by You and between 'Bank/s', or
  • Any payment issues arising out of the transaction, or
  • Decline of transaction for any other reason/s

All payments made against the purchases/services on Platform by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. Platform will not facilitate transaction with respect to any other form of currency with respect to the purchases made on Platform.

Before shipping / delivering your order to you, We may request you to provide supporting documents to establish the ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shopping environment to Our Users.

  • You have specifically authorized Kanneki or its service providers to collect, process, facilitate and remit payments and / or the Transaction Price electronically or through Cash on Delivery to and from other Users in respect of transactions through Payment Facility.
  • You understand, accept and agree that the payment facility provided by Kanneki is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, receiving payment through Cash On Delivery, collection and remittance facility for the Transactions on the Kanneki Platform using the existing authorized banking infrastructure and Credit Card payment gateway networks. Further, by providing Payment Facility, Kanneki is neither acting as trustees nor acting in a fiduciary capacity with respect to the Transaction or the Transaction Price.

Payment Facility for Buyers:

  • You, as a Buyer, understand that upon initiating a Transaction You are entering into a legally binding and enforceable contract with Kanneki to purchase the products and /or services using the Payment Facility, and You shall pay the Transaction Price through Your Issuing Bank to Kanneki using Payment Facility.
  • You, as a Buyer, may agree with Kanneki through electronic communication and electronic records and using the automated features as may be provided by Payment Facility on any extension / increase in the Dispatch and/or Delivery time and the Transaction shall stand amended to such extent. Any such extension / increase of Dispatch / Delivery time/ variation of the Transaction should be in compliance with Payment Facility Rules and Policies.
  • You, as a Buyer, shall electronically notify Payment Facility using the appropriate Kanneki Platform features immediately upon Delivery or non Delivery within the time period as provided in Policies. Non notification by You of Delivery or non Delivery within the time period specified in the Policies shall be construed as a deemed Delivery in respect of that Transaction. In case of Cash On Delivery transactions, Buyer is not required to confirm the receipt of products or services.
  • You, as a Buyer, shall be entitled to claim a refund of the Transaction Price (as Your sole and exclusive remedy) in case You do not receive the Delivery within the time period agreed in the Transaction or within the time period as provided in the Policies, whichever is earlier. In case you do not raise a refund claim using Platform features within the stipulated time than this would make You ineligible for a refund.
  • You, as a Buyer, understand that the Payment Facility may not be available in full or in part for certain category of products and/or services and/or Transactions as mentioned in the Policies and hence You may not be entitled to a refund in respect of the Transactions for those products and /or services.
  • Refund shall be conditional and shall be with recourse available to Kanneki in case of any misuse by Buyer.
  • We may also request you for additional documents for verification.
  • Refund shall be subject to Buyer complying with Policies.
  • Kanneki reserves the right to refuse to process Transactions by Buyers with a prior history of questionable charges including without limitation breach of any agreements by Buyer with Kanneki or breach/violation of any law or any charges imposed by Issuing Bank or breach of any policy.

 

        Buyer's arrangement with Issuing Bank:

  • All Valid Credit / Debit/ Cash Card/ and other payment instruments are processed using a Credit Card payment gateway or appropriate payment system infrastructure and the same will also be governed by the terms and conditions agreed to between the Buyer and the respective Issuing Bank and payment instrument issuing company.

All Online Bank Transfers from Valid Bank Accounts are processed using the gateway provided by the respective Issuing Bank which support Payment Facility to provide these services to the Users. All such Online Bank Transfers on Payment Facility are also governed by the terms and conditions agreed to between Buyer and the respective Issuing Bank.

  1. E-Platform for Communication:

You agree, understand and acknowledge that Kanneki is an online platform that enables you to purchase products listed on the Platform at the price indicated therein at any time.

  1. Indemnity:

You shall indemnify and hold harmless Kanneki, its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, interns and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use, privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.

  1. Trademark, Copyright and Restriction:

Platform is controlled and operated by Kanneki and products are sold by Kanneki. All material on Platform, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights. Material on Kanneki is solely for Your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and You must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other Kanneki or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which You receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.

  1. Limitation of Liability:

In no event shall Kanneki be liable for any indirect, punitive, incidental, special, consequential damages or any other damages resulting from:

  • the use or the inability to use the Services or Products
  • The User understands and agrees that any material and/or data downloaded at Kanneki is done entirely at Users own discretion and risk and they will be solely responsible for any damage to their mobile or loss of data that results from the download of such material and/or data. To the maximum extend that is permissible under law, Kanneki’s liability shall be limited to an amount equal to the Products purchased value bought by You. Kanneki shall not be liable for any dispute or disagreement between Users
  1. Termination:

Kanneki may suspend or terminate your use of the Kanneki or any Service if it believes, in its sole and absolute discretion that you have infringed, breached, violated, abused, or unethically manipulated or exploited any term of these Terms of Service or anyway otherwise acted unethically. Notwithstanding anything in this clause, these Terms of Service will survive indefinitely unless and until Kanneki chooses to terminate them.

  • If You or Kanneki terminates your use of the Platform or any Service, Kanneki may delete any content or other materials relating to your use of the Service and Kanneki will have no liability to you or any third party for doing so. However, your transactions details may be preserved by Kanneki for purposes of tax or regulatory compliance.
  • Kanneki may unilaterally terminate Your account on any event as mentioned in the Terms Of Use under the point no. 4. User Conduct and Rules on the Platform. Any Kanneki credits earned as goodwill compensation, earned via loyalty or referral program or promotional campaigns or earned through gift cards purchased on other platforms will be forfeited in such cases. Returns/Refund for such Users shall be at the sole discretion of Kanneki.
  • If You use any false e-mail address or use the portal for any unlawful and fraudulent purposes, which may cause annoyance and inconvenience and abuses any policy and rules of the company or mislead Kanneki by sharing multiple address and phone numbers or transacting with malafide intentions then Kanneki reserves the right to refuse access to the portal, terminate accounts including any linked accounts without notice to you.

 

  1. Governing Law:

These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of courts, tribunals, applicable authorities at Ahmedabad. The place of jurisdiction shall be exclusively in Ahmedabad.

  1. Disclaimer:

You acknowledge and undertake that you are accessing the services on the Platform and transacting at your own risk and are using your best and prudent judgment before entering into any transactions through Kanneki. We further expressly disclaim any warranties or representations (express or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed or displayed or transacted or the content (including product or pricing information and/or specifications) on Platform. While we have taken precautions to avoid inaccuracies in content, this website, all content, information (including the price of products), software, products, services and related graphics are provided as is, without warranty of any kind. At no time shall any right, title or interest in the products sold through or displayed on Platform vest with Kanneki nor shall Kanneki have any obligations or liabilities in respect of any transactions on Platform.

  1. Non-Delivery

User agrees and acknowledges that any claims regarding order delivery (including non-receipt/ non- delivery of order or signature verification) shall be notified to Kanneki within 5 days from the alleged date of delivery of product reflecting on the Kanneki portal. Non notification by You of non-receipt or non-delivery within the time period specified shall be construed as a deemed delivery in respect of that transaction. Kanneki disclaims any liability or responsibility for claims regarding non-delivery, non-receipt of order (including signature verification in Proof of delivery) after 5 days from the alleged date of delivery of product reflecting on the Kanneki portal.

  1. Convenience Fee

The Convenience Fee shall be specified on the shopping bag page on the Kanneki Platform.The Convenience Fee shall be charged on the overall order value. Kanneki reserves the right to modify/waive off the Convenience Fee from time to time. The Convenience Fee shall be quoted in Indian Rupees. You shall be solely responsible for compliance of all applicable laws for making payments to Kanneki. To protect the rights of customers, Kanneki reserves the right to collect Convenience Fee for all orders and disable cash on delivery option for accounts which have high percentage of returns and shipments not accepted, of the number of orders placed through such accounts.

 

Important Note

  1. You shall ensure that the mobile number(s), e-mail address and/or other details provided by You to Kanneki are true, accurate and in use, at the time of the online retail transaction. Any liability, consequence or claim arising on account of any incorrect or outdated information provided by the end customer to, same shall solely be borne by the affected end customer. Kanneki shall not be liable to verify the accuracy and/or correctness of the information so provided by such customer.
  2. Customers are advised to check the serviceability with the area pin code before placing any order on the Platform.
  3. The images of the products shown are for visual representation only and sometimes may vary from the actual product.
  4. Customers are responsible for maintaining the confidentiality of their mobile phones, e-mail accounts and passwords.
  5. The prices of the product may vary during and after the Offer is over.
  6. Product warranty shall be regulated by the terms and conditions mentioned on the warranty card of respective products.
  7. Kanneki Return & Exchange Policy offers you the option to return or exchange items purchased on Kanneki.com within the specified return/exchange period delivery. In case to return the purchased item, please refer to the 'Return Policy' on our website or write to hello@kanneki.com
  8. Orders may be split into separate shipments depending upon the products ordered for, despite the customer having made one single consolidated payment against one order ID. Separate shipments, after being split, shall have separate expected delivery period.
  9. Kanneki reserves the right, in its sole discretion, to disqualify any customer that tampers or attempts to tamper with the deals/ offers or violates these 'Terms and Conditions' or acts in a disruptive manner.
  10. If Kanneki has suspicion or knowledge, that any customer has been involved in any fraudulent or illegal activity directly or indirectly and/or is using the platform to order products not for his/her direct usage during or after the Offer, then Kanneki reserves the right to disqualify that customer and any related customer.
  11. Kanneki shall not be liable for any loss or damage due to Act of God, Governmental actions, force majeure circumstances, or any other reason beyond its control, and shall not be liable to pay any monetary compensation or otherwise for the same.

Customer Support

You can reach our customer support team to address any of your queries or complaints by clicking the link, selecting your order: https://www.kanneki.com/contactus

 

Contact us: hello@kanneki.com

Phone: 9328373865

Time: Mon - Sat (9:00 - 18:00)